We’re here to help and beyond that we want to ensure our services are running as best as they can! If you experience any issues with your service, don’t hesitate to reach out to our support team. Emailing our support address automatically creates a support incident for our team to own and review to better serve you quickly. You will be notified via email with any updates to your request. Simply reply to the same email thread in order to update all associated technicians.
Support Contact for Outages/Incidents: email@example.com
Hotline for Reporting Service Incidents: 856-367-6022
For submitting an incident to our attention via phone when email isn’t an option. Our support team checks messages to this inbox frequently when email is not an option. This method does automatically create an incident the same way as the email above. Please be sure to provide your contact details in your message.
Not related to a specific issue or support matter?
In most cases, your account rep is the best person to contact regarding any changes in sales and deployed services. This may include items such as expansion inquiries and questions about contracts. If you do not know the correct party emailing support will work, however there may be a delay in finding the proper party.
If this is regarding contracts and services, please email:
For any questions regarding issued invoices and billing services, please email:
Feel free to message me about the network, future expansions, and anything you may be curious about. Always happy to put you in touch with the proper party.