Displaying your device on Screen courtesy of Join Digital
To start regardless of your device, ensure that the TV is powered on and your connecting device is on the same network. You will not see the TV if either device is on a different network.
Windows 10/11 Users
Once connected to the same WiFi as the TV, check if your device can see the TV via “Cast”
To use the cast shortcut in Windows press Windows + K simultaneously or swipe from the right on your touchscreen to open the Connect sidebar menu. From here you can select your TV from available Miracast receivers. You will see the room name and be able to connect upon clicking.
Revisit to the Connect sidebar menu by pressing Windows + K and select Disconnect. Powering off or Sleeping your computer without disconnecting may cause your screen to connect again when back at your desk.
Enable Sharing (Only if Required)
Have you verified both devices are on the same network, you’ve restarted your computer, and still cannot project or even see the TV on your device? Sharing may need to be enabled!
Access your sharing settings via the Windows Settings menu “Network & Sharing Center”
You can also achieve this by typing “Sharing” into your Start Menu. From there you will see “manage advanced sharing options” as an option.
Forget & Reconnect WiFi
If all else fails and the device is not able to connect, or was previously working but now has issues. Our best suggestion would be to forget the WiFi network via settings or right quickly by right clicking WiFi network from your taskbar and selecting “Forget”. Once reconnected a new network certificate is installed which may resolve any hanging or duplicate sessions.
Ensure the TV is powered on. TV’s will not appear as a network or projection device without first being on. If the TV has been unplugged or interrupted, Miracast may have to be set up again.
If you are connecting via Miracast and your device, you should not have to worry about what channel or input the TV is on as it will display it automatically when connected.
WiFi & VPN
Ensure you are connected to the network as other networks will not work. Secondly, check if you utilize any VPN or secure network connections. We’ve seen automatic enterprise and home VPN clients make our networks visible but non-functioning in various ways. If you do utilize a VPN, test the functionality of casting with it both on and off.
If you find that casting does not work while your VPN is connected, check with your network administrator to see if an exception can be made for our network. You can have them reach out to us at firstname.lastname@example.org in order to coordinate.
Restart Your Computer
With docks, long runtimes, and multiple displays connected to, all devices can start to exhibit sporadic issues connecting to displays they normally broadcast fine to. When this happens, start off by restarting your device to ensure there aren't any lingering items that can cause issues.
Verify the name
In the event of a power loss or a network card issue, sometimes the TV will be reset, losing its name. In these events you can easily rename and rejoin the WiFi via the settings/menu button on your remote.