A helpful list of curated links to Join's articles and pages for ease of sharing our important guides quickly
Our Support Page and Knowledge Base main page
A guide on the various ways of contacting Join
Join Digital Feedback Survey and Follow-up Form
Beyond Support, we want to know how we're doing in all areas of service. We invite you to participate in our Feedback Survey to share your thoughts, ideas, and suggestions for our team to review.
Join's guide on figuring out what AP (Access Point) you're connected to. This is especially helpful for user's who have network issues in a specific area. Made to help users understand if they're connected to the optimal AP in their environment.
DNS guide with helpful troubleshooting tips for Windows and Mac users.
Our step by step visual guide for verifying your current IP address for Windows, Mac, Android and iOS users.
Join's most common WiFi solution outside of the almighty reboot. If you're experiencing any WiFi issues, we take you through the process of forgetting and rejoining a wireless network.
If you feel your network speeds are off, try performing a network test with our recommendations.
A closer look at common factors affecting your WiFi performance.
2.4GHz, 5GHz, WiFi 6? What's the difference and can my device handle all of these signals?