Helpful Links

A helpful list of curated links to Join's articles and pages for ease of sharing our important guides quickly

Getting Support

https://jndgtl.co/support
Our Support Page and Knowledge Base main page

https://jndgtl.co/supportcontact

A guide on the various ways of contacting Join

Join Digital Feedback Survey and Follow-up Form 

https://jndgtl.co/survey
Beyond Support, we want to know how we're doing in all areas of service. We invite you to participate in our Feedback Survey to share your thoughts, ideas, and suggestions for our team to review.

Knowledgebase Articles

https://jndgtl.co/BSSID
Join's guide on figuring out what AP (Access Point) you're connected to. This is especially helpful for user's who have network issues in a specific area. Made to help users understand if they're connected to the optimal AP in their environment. 

https://jndgtl.co/DNS
DNS guide with helpful troubleshooting tips for Windows and Mac users.

https://jndgtl.co/ipcheck
Our step by step visual guide for verifying your current IP address for Windows, Mac, Android and iOS users. 

https://jndgtl.co/rejoinwifi
Join's most common WiFi solution outside of the almighty reboot. If you're experiencing any WiFi issues, we take you through the process of forgetting and rejoining a wireless network.

https://jndgtl.co/speedtest
If you feel your network speeds are off, try performing a network test with our recommendations.

https://jndgtl.co/slownetwork

A closer look at common factors affecting your WiFi performance. 

https://jndgtl.co/wifisignaltype
2.4GHz, 5GHz, WiFi 6? What's the difference and can my device handle all of these signals?